General conditions:

In the event that one of the products at the time of creating the order is not in stock, the delivery of the complete order will be made when the missing product reaches us.

If you need your order or part of it before the new deadline, please notify us by email and we will try to find a solution.

1. Shipping costs

The amount of shipping costs will be free as long as a minimum purchase of €100 has been made through the website.

The shipping methods will be by land or sea depending on the destination as well as the delivery time.

Spain (Iberian Peninsula): 24 – 48 hours from Monday to Friday working days.

Balearic Islands and Andorra: 4 - 7 days minimum (depending on dispatch procedures) from Monday to Friday working days.

European Union: 4 - 7 days minimum depending on the destination from Monday to Friday working days.

2. Right of revocation or withdrawal

According to the applicable regulations, the customer is given the right to withdraw from the purchase made on the website, within a period of 14 days from receipt of the purchase. To exercise this right, the client must notify his decision, in a timely manner, to the email info@lobitobikes.com or, in paper format, to the following address: LOBITO IC, SL, C/ Amadeu Vives 17, Postal code: 08440, City: Cardedeu, Province: Barcelona. Once Lobito Bikes receives the product(s) and checks their good condition, the amount corresponding to the cost of the product(s) will be refunded using the same payment method used at the time of purchase. Discounting transportation as long as shipping has been free.

No refund will be made if the product has been opened from its original packaging and is not in the same condition in which it was delivered or if it has suffered any damage after delivery. If any product is defective, lobitobikes.com will resend the product to the customer at no additional cost or refund the cost of the defective product.

In any case, the customer must be responsible for the transportation costs of the return. From lobitobikes.com we can offer this service to Peninsula for a cost that will be determined in each situation (transport and management). This service is not available to the Balearic Islands, but you can contact us to provide you with a solution.

3. Return due to product defects, defects produced in transportation or shipping error

If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport or if, in the same way, a error in the merchandise received, the customer must notify lobitobikes.com (via email addressed to: info@lobitobikes.com) within 48 hours of receiving the order in order to request the return of the affected product or products. and with it the replacement with a new one or the refund of the price paid for it.

4. Return for exchange of the purchased product

In the event that the customer wants to return the product because it is not what was expected or because they want to exchange it for another product of their liking, they must also manage it by contacting: info@lobitobikes.com

In any case, the customer must be responsible for the transportation costs of the return. At Lobito Bikes we can offer this service to Peninsula for a cost that will be determined in each situation (transport and management). This service is not available to the Balearic Islands, but you can contact us to provide you with a solution.

All returns must be sent to the following address:

LOBITO IC, SL, C/ Amadeu Vives 17, Postal code: 08440, City: Cardedeu, Province: Barcelona